Terms and conditions

1. ACCEPTANCE OF TERMS AND CONDITIONS

By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree with any provision of this Agreement, please do not use our services.

2. DEFINITIONS

In this Agreement:

• "WE" or "US" refers to Sisal;
• "YOU" refers to the user accessing and using our services;
• "SERVICES" includes all online gambling activities offered by us through our website(s) or mobile applications;

3. CHANGES TO TERMS AND CONDITIONS

We reserve the right, at any time, to modify, add to, or delete from this Agreement. Changes will be effective immediately upon posting on our website. Your continued use of our services after any change constitutes your acceptance of such changes.

4. AGE RESTRICTIONS

You must be at least 18 years old (or the minimum age required in your jurisdiction) to access and use our services.

5. RESPONSIBLE GAMBLING

We encourage responsible gaming practices and compliance with applicable laws. If you feel that your gambling habits are becoming problematic, please seek help from a local support service or restrict your account access through our self-exclusion feature.

6. ACCOUNT REGISTRATION

To register for an account, you must provide accurate information about yourself. You are solely responsible for maintaining the security of your account and keeping your login credentials confidential.

7. DEPOSIT AND WITHDRAWAL TERMS

• Deposits may be made using various payment methods specified on our website.
• Withdrawal requests will be processed within a reasonable timeframe according to our procedures, but we reserve the right to delay or refuse withdrawal if required by law or for security purposes.

8. GAME RULES AND ODDS

We offer various games with rules and odds as stated in-game. We are not responsible for any errors or inconsistencies in game results.

9. WAGERING RESTRICTIONS

Maximum wagers apply; see our website for details. Any attempts to circumvent these restrictions will be considered a breach of this Agreement.

10. SECURITY AND FAIR PLAY

We employ various security measures and third-party audits to ensure the integrity of our games. However, we are not responsible for any errors or anomalies that may occur due to technical issues beyond our control.

11. CUSTOMER SUPPORT

Our customer support team is available through multiple channels (phone, email, live chat) during standard business hours. We strive to respond promptly but reserve the right to decline or delay assistance if required by law or security purposes.

12. TERMINATION AND SUSPENSION OF ACCOUNTS

We may terminate your account and/or suspend access at any time without notice due to legitimate reasons (e.g., suspected fraud, breach of this Agreement). You are solely responsible for keeping us informed of any changes in your address or contact details.

13. GOVERNING LAW

Any disputes will be resolved through binding arbitration according to applicable regulations and law.

14. ENTIRE AGREEMENT AND AMENDMENTS

These Terms and Conditions constitute the entire agreement between us regarding your use of our services. They supersede all prior agreements, whether written or oral. No waiver by either party of any breach hereof shall operate as a subsequent waiver of such term.

15. NOTICE

We may provide notice to you through various means (email, in-game notifications). Notice will be deemed received upon transmission when sent electronically.

By using our services, you acknowledge that you have read and understood this Agreement, including all its provisions, terms, and conditions.